Blue Flame Gas Service: A family business offering premier customer service
In 1964, Eugene “Chuck” Charlton worked as a truck driver delivering coal. He worked his way up and throughout the years bought several area fuel com-panies specializing in home heating oil delivery and service, as well as diesel and gasoline delivery. Ultimately he added propane to his list of specialty services when purchasing Blue Flame Gas Service in 1988.
Today, he owns and operates this business with his sons, Chuck Jr. and Mike.
“Our family has been in the energy business our entire lives,” says Chuck Jr. “Unlike natural gas companies, in which you’re dealing with a large conglomerate, we are a small family business.”
As opposed to servicing 25,000-plus customers that are treated like just another number, Blue Flame makes a point of getting to know each customer by name.
It has very loyal, long-term customers, many of whom have been with them since Chuck Sr. bought the business.
Blue Flame Gas is truly a business of local family owners, all of whom live in Bucks County. “We live in the area we service,” adds Chuck Jr. “You’ll see us in the grocery store and at your local bank. We are not living in some distant, remote location; we are your neighbors.”
Customer service is, and has always been, the cornerstone of the Charlton’s business. “That’s what we’re all about,” explains Chuck Jr. “We are here for our customers.”
Blue Flame is a full service propane gas company providing propane delivery, service, and installation.
It offers continued automatic delivery, meaning its drivers will come to your house when it’s time to replenish your propane, so you don’t have to worry about it.
Service tech-nicians are available 24/7, every day of the year for emergency needs, such as a disruption to your heat or hot water service. Many of Blue Flame’s employees have worked there for 15 to 20-plus years, developing a comfortable rapport with their customers.
Service technicians and drivers arrive in uniform, clean and professional, and are trained to answer any of your questions.
“We have no hidden costs or gim-micks,” says Chuck Jr. “We are kind, courteous professionals. What you see is what you get, and most importantly, we are a local business that stands by our work.”
Blue Flame Gas Service meets your propane needs throughout Bucks County and in portions of Montgomery County.
In addition to residential service, the Blue Flame staff are experts in all uses of propane, including forklift cylinders, gas grill exchanges, bottle and bulk deliveries, and service for commercial and agricultural needs as well, servicing many local retail stores, restaurants, and small businesses you probably frequent. Lastly, through its sister companies, the Charltons can handle your heating oil, diesel, and gasoline needs, as well.
If you’re looking for a quality company to handle your propane needs, contact Blue Flame Gas Service, a local family business located right in your own community.
Call 215-249-3575 or visit www.blueflamegasservice.com. Written by June Portnoy and reprinted with permission from the February 2014 Edition of the Doylestown Observer.