PECO is urging customers to be aware of a scam that is now targeting small businesses throughout the area. The scam, which previously only targeted residential customers, claims that customers are behind on their account and must make immediate payment to avoid service termination.
As part of the scam, which also has been reportedly taken place throughout the country, customers are being asked to purchase a pre-paid debit card, in random amounts, from local pharmacies or convenience stores. The customer is then directed to contact a number to utilize the card for immediate payment to their account. Once the information is provided to the scammer, the funds on the card are removed.
Since scammers began contacting PECO customers in late 2011, more than 85 customers report being targeted. PECO’s security department works closely with local police throughout the Philadelphia region to investigate each instance of scamming in the PECO service territory.
"We want to make our customers aware of this scam so they can protect themselves from becoming victims of this and other fraudulent activities," said Mike Melvin, PECO’s manager of Corporate Security. "We are working closely with local police to investigate any instances of scamming in our service territory so these individuals can be caught and brought to justice."
PECO offers these tips for customers to help avoid scam
If customers receive a call from someone stating they are calling to collect a bill payment for PECO, the caller should be able to provide specific information including:
• Account Name
• Account Address
• Account Number
• Amount of Current Balance
If the caller cannot provide this information, it is likely the call is not coming from PECO. In this case, customers should not provide any information, and call the company immediately at 1-800-494-4000 to report the situation.
Never provide your social security number, or banking or credit card information via the phone, unless you have initiated the call.
Never provide anyone access to your home who claims to be from PECO, or a contractor working for PECO, unless the person has proper identification. Customers can always contact the company at 1-800-494-4000 to confirm an official visit.
Based in Philadelphia, PECO is an electric and natural gas utility subsidiary of Exelon Corporation (NYSE: EXC). PECO serves 1.6 million electric and 497,000 natural gas customers in southeastern Pennsylvania and employs about 2,400 people in the region. PECO delivered 76.5 billion cubic feet of natural gas and 37.5 billion kilowatt-hours of electricity in 2012. Founded in 1881, PECO is one of the Greater Philadelphia Region’s most active corporate citizens, providing leadership, volunteer and financial support to numerous arts and culture, education, environmental, economic development and community programs and organizations.